Technology Support

Inside a classroom technology panel

Call 612-626-7800

Monday - Friday,  7:00am – 5:00pm       
For immediate Health Science classroom support, call our tech support line.      

If you reach voicemail during normal hours, press 0 to get routed to a cell phone.

Services

Health Sciences Classroom Services has realigned to University-wide service standards identified within the Classroom Services Maroon Standards.

To meet the unique academic needs of our customers, Health Sciences Classroom Services continues to offer many services that fall outside of the Classroom Services Maroon Standards. These services are available by request for a fee. All requested services must be submitted at least 10 business days in advance of the need.

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Standard Services

  • Room scheduling
  • AV orientation
  • Tech support (via phone)
  • Room repairs
  • Classroom tours

Services by Request

  • AV Orientations to demonstrate and instruct on the use of AV equipment
  • Classroom Tours

Fee-based Services (all fee-based services are billed for time at the FY25 rate of $70.25/hour)

  • Zoom Facilitation - Scheduling support for Zoom Rooms
  • Classroom Recording - Automated recording scheduling support
  • Room set ups and Wall Partition Moves (user requested)
  • Additional Equipment Needs - as supplies are available

To request any of these services please complete the appropriate Additional AV Support Services form.

Retired Services

  • Computer-based testing support
  • Spare laptops - HS schools will be expected to provide their own devices for use
  • Room computers - HSCS will continue to phase out room computers. Consider encouraging presenters to use laptops in classrooms as soon as possible.
  • Green, red, or blue markers will no longer be supplied in classrooms - rooms will be stocked with black markers only in alignment with University standards.
  • Controlled access at the room level - Rooms will be set to unlock at 6:30am and will lock at 10:00pm in alignment with classrooms across campus.

Additionally, we will continue to provide on-site technical support upon request via our HSCS Helpline for customers with an established service agreement.

Additional Information

In addition to the services listed within our Service Menu, greater detail regarding specific services is available in the sections below. Health Sciences Classroom Services has also prepared a number of instructional guides to assist you with basic equipment operations within our classrooms.

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Recording

Please note that with any classroom recording, Health Sciences Classroom Services cannot record or broadcast any HIPAA or PHI content. Room users are required to agree to doing their part to prevent any inadvertent HIPAA violations.
 
Mediaspace allows course content to appear in Canvas pages for enrolled students. It also provides public links for departmental, non-course content that needs to be shared to a broader audience. Mediaspace is managed by OIT as a central UMN technology service.

All faculty and staff can request a Mediaspace recording and/or livestream. Make sure to log into mediaspace.umn.edu to initiate your profile in that system.

We maintain many classrooms that can be programmed to automatically record to Mediaspace. Visit our classroom page to find one that suits your capacity needs (filter the features to see Classroom Recording and Mediaspace rooms). Recordings in classrooms without a built-in system may still be performed via Zoom.

Please submit a classroom recording request or AV orientation request if you wish to learn more about this service.

Testing & Training

In-Person Computer-Based Testing Technical Support

Schools administer tests and are responsible for providing  primary exam software technical support.

  • Tests are taken on students’ devices or on devices provided for by the school.
  • It is essential that schools regularly communicate to students the need to keep the device software up to date and especially to resolve browser or network issues with UMN IT ([email protected]) prior to the test date.
  • Schools should have a clear process for providing technical support to students on test day.
    • Primary support will be the school’s test administrators within the room
    • Secondary support may be department technical support
    • Other support plans may include paper copies of the test or maintaining a few loaner computing devices 
  • If tests require specific software or certifications, ensure backup devices are ready to go.
  • All testing accommodations requests are handled by the test administrators in conjunction with our classroom schedulers if it could impact space needs or duration of schedule.

Alternative Computer Lab Spaces

UMN-IT maintains some computer labs around campus.

Event Staff

Health Sciences Classroom Services provides on-call troubleshooting support for events during standard support hours by calling 612-626-7800.

We are unable to provide dedicated onsite technical support for the duration of an activity during normal business hours. We recommend departments provide their own technical support to operate our classroom equipment if dedicated support is necessary. OIT offers a dedicated support service for University departments. Additionally, HSCS can provide external vendor options if desired.

Support for Non-HSCS Rooms

Health Sciences Classroom Services will provide technology assistance in any teaching space in the health sciences as time and staffing permits. This assistance includes:

  • Basic troubleshooting
  • Laptop connections to LCD projectors
  • Consultation services

We will repair or replace equipment only in HSCS-managed classrooms - Schools and Departments are responsible for the maintenance, repair and replacement of equipment in departmentally scheduled space. This service can be requested via the appropriate Additional AV Support Services form

Technology Guides

Using Zoom

Classroom Recording

Touch Panels

Video Tutorials