Our Services
Health Sciences Classroom Services is committed to providing consistent, high-quality learning environments, aligned with the University's Classroom Services Maroon Standards.
We are dedicated to supporting the unique academic needs of our community. While we adhere to these core standards, we are also pleased to offer additional, specialized services upon request. To ensure we have the necessary resources to support your event or course successfully, please submit these custom service requests at least 10 business days in advance. A fee may apply for these enhanced services, and we are here to work with you to ensure your needs are met effectively and equitably.
Standard Services
- Room scheduling
- AV orientation
- Tech support (via phone)
- Room repairs
- Classroom tours
Additional Services
- AV Orientations to demonstrate and instruct on the use of AV equipment
- Classroom Tours
Fee-based Services (all fee-based services are billed by the quarter-hour at the FY27 rate of $81.00/hour)
- Zoom Facilitation Requests - Scheduling support for Zoom Rooms
- Classroom Recording Requests - Automated recording scheduling support
- AV / Classroom Equipment Requests - as supplies are available
- Room Configuration Requests
- AV System Consultation Requests (for non-HSCS spaces)
To request any of these services please complete the appropriate Additional AV Support Services form.
Retired Services
- Computer-based testing support
- Spare laptops - HS schools will be expected to provide their own devices for use
- Room computers - HSCS will continue to phase out room computers. Consider encouraging presenters to use laptops in classrooms as soon as possible.
- Controlled access at the room level - Rooms are now set to be unlocked during posted hours. Individual room lock/unlock requests are no longer permitted.
- Wall Partition Move Requests
Additionally, we will continue to provide on-site technical support upon request via our HSCS Helpline for customers with an established service agreement.
Planning an Event?
Our classrooms are available for events outside of scheduled course times. We are dedicated to providing the support you need for a successful event:
- Consultation & Venue Selection: Connect with our scheduling team early to identify a space that aligns with your event's goals and size.
- Technical Planning: Our support team is happy to discuss classroom technology capabilities, layout, and functionality to match your specific requirements.
- Proactive Preparation: We encourage you to start with a Classroom Tour to discuss your event parameters. Once your space is confirmed, requesting an AV Orientation is highly recommended to familiarize yourself with the room's technology.
- Holistic Support: If your event requires services beyond our scope, we can help identify University or external partners to ensure your needs are fully met.
We look forward to helping you create an exceptional event experience.
Additional Information
In addition to the services listed within our Service Menu, greater detail regarding specific services is available in the sections below:
Event Staff
Health Sciences Classroom Services provides on-call troubleshooting support for events during standard business hours at 612-626-7800. Our primary support model is designed to be responsive and on-call. For events requiring dedicated technical support, HSCS can help identify available University and external support options.
Recording
To help you maintain security and privacy, please note that Health Sciences Classroom Services cannot record or broadcast any HIPAA or PHI content. We rely on your partnership in ensuring all recordings comply with these privacy requirements to protect our community.
Mediaspace integrates your course content directly into Canvas for your students. For departmental or public-facing content, it also offers flexible sharing options. As this is managed by OIT, please work directly with their staff on any issues.
We invite all faculty and staff to request a Mediaspace recording or livestream. Please log in to Mediaspace to initiate your profile.
We maintain many classrooms equipped for automatic recording to Mediaspace. We are happy to help you find the perfect space for your capacity needs—simply visit our classroom page and filter by "Classroom Recording & Mediaspace." For spaces without built-in systems, Zoom is also able to provide a more basic recording in most spaces.
If you would like to explore these options further, we invite you to submit a classroom recording request or request an AV orientation. We look forward to assisting you.
Support for Non-HSCS Rooms
Health Sciences Classroom Services is here to support your success across the University. We are happy to provide technology assistance in non-HSCS teaching spaces within the health sciences as our staffing permits.
Our support includes:
- Basic troubleshooting
- Laptop connections to LCD projectors
- Consultation and design services
While we focus our equipment repair and replacement efforts on HSCS-managed classrooms, we are happy to partner with you on departmentally managed spaces to diagnose, make recommendations, and create a new design. Please utilize the AV System Consultation form to begin this process. HSCS can also help identify external support options for maintenance, repair, or replacement in these rooms.
We are proud to be a dedicated member of the University community and are always happy to share our expertise to help you achieve your goals whenever we are able.
Testing & Training
In-Person Computer-Based Testing Technical Support
We are committed to supporting your success during in-person computer-based testing. While schools are responsible for primary exam software support, we are here to partner with you to ensure a seamless experience. To help us provide the best environment, please consider the following:
- Preparation: Tests are typically conducted on student devices or those provided by your school. Please encourage students to keep their software up-to-date and resolve any network or browser concerns with UMN IT ([email protected]) well before the test date.
- Support Planning: We recommend that schools establish a clear plan for providing immediate technical assistance on test day. This might include having on-site test administrators, designating department technical support, or preparing contingency options like paper copies or loaner devices.
- Contingency: For tests requiring specific software, having backup devices ready is a great way to minimize disruptions.
- Coordination: If you have testing accommodation requests that may impact scheduling or room requirements, please coordinate with our classroom schedulers—we are happy to help you manage these needs effectively.